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Return Policy

For Online Purchases:
We will gladly replace, exchange, or refund your online purchase, other than items designated as "on sale," within 20 days of purchase as long as the items are in saleable condition with all tags and sanitary stickers attached. To return items purchased online, send the items, your return receipt and a brief explanation to the address listed below. Any returns made after 20 days will receive an E-Credit.

An E-Credit may be used towards any purchase made online with an exception to Gift Cards. Your E-credit will never expire and you can use it any time. If you would like to use your E-credit at one of our store locations please contact customer service to have the E-credit transferred to a Store Credit. All items that you wish to return must be received by Diane's within 20 days from the date the package was received by the customer, based on postal tracking. All merchandise must have original tags attached, liners and be in the new and unused condition. Shipping and handling charges will not be refunded.* Please note that this Return Policy applies for online purchases ONLY and purchases placed over the phone, not for purchases made at a Diane's retail store. All accessories are final sale.

Can I return an item purchased online at one of your store locations?
Yes items purchased online may be returned at a store location for an exchange or a store credit only.

What form do I use to Return an item?
A return form is included with each order.
For a pdf downloadable return form please click here
For a fax or e-mail please email

What is the proper procedure to exchange an online purchase?
1. Locate the E-Credit Return Form included in your package. Complete the Return Form by listing the return reason, code and return quantity. Please indicate the reason for return. Allow 1 to 2 weeks for an E-Credit to be issued via e-mail. If you do not receive an e-credit within 2 weeks, contact Customer Service at 877.286.5213 x 2301.

2. Pack and seal your merchandise securely (in the original package bag with all tags attached and liners) and include the completed Return Form. Please note that all shipping charges are the customer's responsibility and will not be paid for or refunded.

3. Mail package to: Diane's Inc. Attn: Web Return 2401 West 208th St. Suite 4 Torrance, CA 90501

4. When returning by mail, allow 5-7 Business days from the shipping date to receive your e-credit. E-Credits may be used only for purchases made online.

What are the Holiday returns?
We have extended our exchange & store credit for gifts purchased until January 31st, 2018 with a gift receipt. No cash or credit refunds. All items must be in original condition with tags and protective liners attached along with the receipt. If you fail to receive a receipt, please contact our Corporate office at 310.224.1900, Monday-Friday 9am-5pm. Thank you!

What items are returnable?
1. Items purchased in the last 20 days.
2. Full priced items in new condition. Item must be undamaged, unworn, unwashed with tags and liners still attached.

What items are non-refundable?
1. Items marked as final sale.
2. Sale items including items purchased during flash sales or with a code.
3. Free gifts or promotional items with retail value.

Cancellation Policy

In rare circumstances you may be able to stop shipping by contacting Diane's Customer Service department Mon-Fri, 9a - 5p PST at 877.286.5213 x 2301 or via email at

Signature Required

If your order is $300 or more, a signature required shipping label is automatically produced for your package. If you wish to not have a signature required shipping label, please email

Privacy Policy

Diane's policy is to respect and protect the privacy of our users. This policy statement tells you how we collect information from you and how we use it. Diane's wants to make your online experience as easy and enjoyable as possible.

With your permission, the personal information you give us and information about your order may be shared with third parties. This information may be combined with other personally identifiable information available from our records and other sources. This information will be used to enhance our future marketing efforts. It may also be used by our marketing partners to bring you offers of interest. Diane's occasionally shares other information about our users with advertisers, business partners, sponsors and other third parties in aggregate, not as individuals. This data is used to customize Diane's content for our users.

Diane's needs to collect this information for fulfilling prizes, tracking/verifying compliance with federal, state and local laws and/or for editorial and feedback solicitation purposes. When we intend to use personal information, we will tell you up front so that you can decide whether you want to give us the information or not. For example, we may want to send you materials via e-mail or regular mail at your request. In case any personal information changes, we will endeavor to provide a way to correct, update or remove the personal data you gave us.

Children's Privacy Policy

We value our relationship with our guests of all ages. We welcome parents and their children to explore our site together. In accordance with the Children's Online Privacy Protection Act, we will not gather or use personal information from any guest who indicates they are less than 13 years of age. We invite their parent or guardian to assist the pre-teen guest in any sweepstakes or ordering activity with Diane's. If we become aware that we've gathered personal information from a minor, we will remove that information from our records immediately.

Links to Other Sites

Users should be aware that when you are on Diane's Online, you could be directed to other sites that are beyond our control. There are links to other sites from Diane's Online pages that take you outside our service. These other sites may send their own cookies to users, collect data or solicit personal information. Always be aware of where you end up!

Please keep in mind that whenever you give out personal information online that information can be collected and used by people you don't know. While Diane's Online strives to protect its user's personal information and privacy, we cannot guarantee the security of any information you disclose online and you do so at your own risk. Diane's policy does not extend to anything inherent in the operation of the Internet, and therefore beyond Diane's control, and is not to be applied in any manner contrary to applicable law or governmental regulation.

We reserve the right at our discretion to make changes to this policy at any time. Please check this page periodically for changes.

Security Policy

At and we protect the integrity of our customers' credit card information. We use Secure Socket Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.

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